FAQ

Frequently Asked Questions (FAQ) - Countryside Knits.

Welcome to Countryside Knits FAQ page! Here, we aim to answer some of the most common questions our valued customers may have. If you can't find the answer you're looking for here, please don't hesitate to contact our friendly customer support team.

1. Where is Countryside Knits located?

  • We are an online-based store, and our operations are located in New Zealand. However, we proudly serve customers worldwide, delivering the finest New Zealand wool and knitting supplies to your doorstep.

2. What types of products do you offer?

  • Countryside Knits specializes in premium New Zealand wool, knitting kits, patterns, and knitting accessories. Our goal is to provide everything you need for your knitting projects.

3. How can I place an order?

  • Ordering is easy! Simply browse our website, add the items you desire to your cart, and follow the checkout process. If you encounter any issues, our customer support team is ready to assist you.

4. What payment methods do you accept?

  • We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options. Your payment information is kept safe and confidential.

5. Do you offer international shipping?

  • Yes, we do! We ship our products worldwide. Shipping costs and delivery times may vary depending on your location. Please check our shipping information for more details.

6. Can I return or exchange items?

  • We want you to be happy with your purchase. If you're not satisfied with your order, please contact our customer support team within 30 days of receiving your items to discuss returns or exchanges.

7. Are your products ethically sourced and environmentally friendly?

  • Absolutely! We are committed to ethical and sustainable practices. Our wool is sourced responsibly, and we strive to minimize our environmental impact in all aspects of our business.

8. Do you offer knitting tips or tutorials?

  • Yes, we do! Check out our blog and resources section for knitting tips, tutorials, and project ideas. We're here to support your knitting journey every step of the way.

9. How can I contact customer support?

  • You can reach our friendly customer support team through the "Contact Us" page on our website. We aim to respond to your inquiries promptly and provide the assistance you need.

Thank you for choosing Countryside Knits for your knitting needs. We appreciate your trust and look forward to serving you on your creative knitting journey! 🧶🌟